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Microsoft Discontinues Support for Internet Explorer 11 Forcing QuickBooks Desktop to Switch to a Custom Internal Browser

Tim Summers
Technology Alert

Critical Alert. Potential security risk due to end of support for your QuickBooks browser.

Microsoft announced that they will stop supporting their Internet Explorer 11 browser on June 15, 2022.  Unfortunately, this will affect many QuickBooks Desktop software users.  QuickBooks Desktop uses the Internet Explorer 11 web browser built into the Windows operating system to display reports and other screens within the QuickBooks software.

Intuit has been forced to update their QuickBooks Desktop software to use a new custom internal web browser instead of Internet Explorer 11.  This new internal custom browser is being pushed out as part of the QuickBooks Updates built into the QuickBooks Desktop software.

If you are on a current version of QuickBooks, you will be prompted to run the QuickBooks Updates to install a patch that will add the new QuickBooks custom web browser.  It is currently unknown how the older versions of QuickBooks Desktop will be supported by Intuit.  Best case, your older version of QuickBooks may continue to run with an Internet Explorer 11 browser that slowly becomes less and less secure over time.  Worst case, you may be forced to pay Intuit to upgrade to the latest version of QuickBooks Desktop edition. 

Please note, since QuickBooks Desktop is often installed on multiple computers, EACH computer running QuickBooks will need to run the QuickBooks Update tool.

Contact us if you need assistance with patching your QuickBooks installation.


QUESTION:  We don't use Internet Explorer 11 in our office.  Are we still affected by this?

ANSWER:  Yes.  If you are a QuickBooks Desktop user then you are indeed affected.  QuickBooks has embedded the Internet Explorer 11 browser into their software so it does not matter what Internet browser you use on your computer.  You would still be affected even if you use Firefox or Chrome browsers on your accounting computers.


QuickBooks Desktop users should be receiving the following email and the following pop-up window.

Critical Alert Potential security risk due to end of support for your QuickBooks browser


06-13-2022 email notification from intuit discontinued support for internet explorer 11

About Tim Summers

Tim Summers is a long-time nerd and the owner of Diversified Computer Solutions, Inc. Tim has built a reputation within the Dayton, Ohio area as an honest and reliable computer consultant who blends sound business principles with quality technical advice and service. Tim spends most of his waking hours in front of a computer and some of his sleeping hours as well. Currently, Tim splits his time between providing I.T. support services, building websites, and trying to train a high energy Dachshund mix named Gizmo.

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