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What To Do If You Believe Your IP Has Been Blocked By Our Server

Tim Summers
How To

Our servers are configured to monitor for suspicious behavior such as too many incorrect login attempts.  After 3 incorrect login attempts, your public IP address (assigned by your Internet Service Provider) will be temporarily blocked from accessing our server.  If you experience too many temporary blocks, our server will permanently block your IP address.

Symptoms of Your IP Being Blocked

There are two symptoms that will indicate your home or office IP may have been blocked by our server.

  1. You get prompted for your email password over and over again even if you know you are entering the correct email password.
  2. You cannot see your website (if hosted on our servers) or access our web mail interface.

What To Do If You Think Your IP Has Been Blocked

Step 1

Open your Internet browser

Step 2

Go to https://www.whatismyip.com

Step 3

Write down the numbers to the right of the “My Public IPv4 is:”

Step 4

Email that IPv4 to support@nerdzerg.com with a summary of your issue.

Step 5

Wait for us to unblock your IP.

    Click here to learn what an IP address is.

    About Tim Summers

    Tim Summers is a long-time nerd and the owner of Diversified Computer Solutions, Inc. Tim has built a reputation within the Dayton Ohio area as an honest and reliable computer consultant who blends sound business principles with quality technical advice and service. Tim spends most of his waking hours in front of a computer and some of his sleeping hours as well. Currently, Tim splits his time between providing I.T. support services, building websites, and trying to train a high engery Dachshund mix named Gizmo.

    Tags:
    Cloud Email Website Hosting Internet Security

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