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Recent Microsoft Windows Updates Causing Errors In Creative Solutions Accounting Programs

Tim Summers
Technical Support

If you use Creative Solutions for your accounting you may experience one or more errors when opening any screen that displays HTML content.  The errors may refer to an HTML page such as "Windows cannot access \\contents.html".

If you click through the error prompts you should be able to continue working as normal however you may find the errors distracting.  We have traced the cause of these errors to specific Microsoft Windows Security Updates that were released this month.

Offending Updates:

    KB3175443  on Windows 7 
    KB3176495  on Windows 10

We have not received calls regarding any non-Creative Solutions accounting programs however we know of several accounting products that also display HTML related content from time to time.

If you need assistance regarding this issue please do not hesitate to contact us at 937-454-1984 or via email at support@nerdzerg.com.  One of our engineers will be happy to help.

About Tim Summers

Tim Summers is a long-time nerd and the owner of Diversified Computer Solutions, Inc. Tim has built a reputation within the Dayton, Ohio area as an honest and reliable computer consultant who blends sound business principles with quality technical advice and service. Tim spends most of his waking hours in front of a computer and some of his sleeping hours as well. Currently, Tim splits his time between providing I.T. support services, building websites, and trying to train a high energy Dachshund mix named Gizmo.


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